RETURNS / EXCHANGES

We’re confident you’ll love our products once you get them in your hands. And we want you to have that confidence in our products too, even before you try them. 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@lova-stockholm.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please just follow these steps

1. Let us know - just email us at contact@lova-stockholm.com quoting your order number, reason for the return, and whether you’d like a refund or store credit.

2. Post the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.

3. We’ll check that’s all in order, and we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.

Please note we can’t offer refunds on sale items, gift cards but we are happy to exchange with a store credit. This includes items purchased through online specials, sales, and discount codes. *This does not include your 10% newsletter sign up code.

If you paid with PayPal, they may cover your return postage fees.

You can always contact us for any return question at :

contact@lova-stockholm.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Please note we can’t offer refunds on sale items, gift cards but we are happy to exchange with a store credit. This includes items purchased through online specials, sales, and discount codes. *This does not include your 10% newsletter sign up code.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.